Shipping policy

ORDER PROCESSING:

Please allow 1-3 days to process your order. Expect an email within 24hrs to let you know your order is on the way!

Shipping facility

All orders are shipped from our San Jose facility, 571 Mccollam Drive, San Jose, Ca 95127

LOCAL DELIVERY

Not Available at this time.

FLAT RATE SHIPPING

Not available at this time

​​DOMESTIC SHIPPING RATES AND ESTIMATES: 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING:

We do not offer International shipping at this time.

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@alievia.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@alievia.com